I. Rental/leasing policy of IT material.

1. The Choice for Selection of Products

IT Rent Guru provides a choice for the customer to select the products, their make, and configuration on a rental/lease basis either on a long-term or short-term basis as per the requirement to conclude the projects. IT Rent Guru provides assured quality.

2. Software Loading

IT Rent Guru expert team shall upload software or update software as per configuration which saves time and effort for the clients.

3. Support

IT Rent Guru expert team shall always be on standby for timely and reliable maintenance of any nature of breakdown at no cost to the users.

4. Dependability

  • Customers/Clients may rely on us for doorstep delivery as well as commissioning support through our qualified team of service
    It is the sole discretion of IT Rent Guru to provide IT material on a rental basis before accepting the customer’s order.
  • Customers are required to acknowledge the receipt of its products in good, working conditions and the same has to be returned in good working conditions.
  • Any damages/loss/theft of IT material at the customer’s place, the cost of repairs, or loss of materials has to be recovered from the customers only by
  • Customers need to inform the requirements of technical support as well as installation support and maintenance prior to confirming the rental order by.

II. Transport and Shipping Policy

The operation of the transportation determines the efficiency of moving products to the customer’s place. IT Rent Guru management principles improve the delivery speed, service quality, operation costs, and the usage of facilities and energy saving. Transportation takes a crucial part in the manipulation of logistics by IT Rent Guru.

  • The product delivery and pick up can be done by IT Rent Guru or the supplier to the customer as per the agreed timeline from the date and time of the confirmation order issued by the customer.
  • IT Rent Guru will not be held responsible for any loss incurred due to delay or cancellation in the shipment of rental products due to unforeseen circumstances or reasons beyond the control of the management.

III. Rental Period Policy

  • The period can be decided by the customers as per their requirements.
  • Customers may extend the period of the rental by intimating through mail or letter 7 days prior to the expiry of the previous rental period.
    It is the sole discretion of IT Rent Guru either to extend or get return the IT material provided on a rental basis to the customers.
  • The customer may enter into a rental agreement in case of the need for more volumes of IT material for a longer period 6th months and The customer may use the minimum lock-in-period facility under the said agreement for their assured work.
  • Customers need to retain the inventory till the lock period completion. In any case, if the client breach or is willing to return the assets before the locking period completion, the client would be liable to pay a rental amount for the locking period days.

IV. Payment Policy

1. General Information

  • All the payments should be either to the online credit of IT Rent Guru account or through cheque or through any mode of digital payment or electronic mode of payment, refund shall be made through payment facility by using NEFT / RTGS or any other online banking / electronic funds transfer system approved by reserve bank India (RBI).
  • While availing any of the payment method/s available on the website,
    IT Rent Guru will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the user of the website.
  • All payments made against the rental services on the website shall be compulsory in Indian rupees. Websites will not facilitate transactions with respect to any other form of currency.
  • Before shipping material on rental to the customer, IT Rent Guru may request you to provide supporting documents (AADHAR ID for address proof) to establish the ownership of the payment instrument used by the customer. This is done in the interest of providing a safe online rental environment to the users.

The customer should understand that the payment facility is not available in part payment; it should be as per the cost of the tax invoice.

2. Long-term Period

Customers are required to deposit a refundable security deposit.
The rent contract also has a facility for declaring a lock-in period that is either equivalent to the tenure of the contract that is agreed upon by the
customer while booking the product(s) on a rent basis or as per the choice of the customer who can decide the assured period. During the lock-in period neither the customer nor IT Rent Guru asks for the return of the material. The termination by the customer shall be at his cost up to the end of the lock-in period.

The customer may terminate the rental agreement before the end date of the contract, the customer must give 15 days advance notice to IT Rent Guru. The rent remaining will be deducted from the security deposit. If the remaining rent is more than the security deposit, IT Rent Guru has a right to recover from the customer.
In case of defaulting on payment of the monthly rent amount for more than 10 days following the due date the customer, IT Rent Guru has the right to physically remove the IT material provided on a rental basis from the customer’s premises and resources available for the balanced payment at the cost of the customers.

3. Security Deposit Payment

The customer has to pay the monthly rent in advance as per their rules An amount, in the name of a ‘security deposit’, may also be collected by IT Rent Guru as a safety amount in case of damage to the product or any loss of the material.
At the end of the rental period, if the product is returned in the same condition as it was before the start of the rental period, then the entire security deposit shall be returned to the customer. However, IT Rent Guru holds all the rights to decide the condition of the product same as before the rental period.
In case of damage to a product, IT Rent Guru also has the right to claim additional amounts from the customer for repair/replacement.

4. Payment Refund Policy

Refund amounts shall be processed within 5 working days on the return of its products in good condition and the refund amount shall be transferred online or through cheques as desired by the customers.
Refund amount is subject to the deduction of any rent in arrears, cost of damages to the IT materials, missing IT materials, etc. In case such cost is more than the refundable security deposit, the same amount can be recovered from the customer at his cost and consequences.
The refund shall be made available to the credit of the registered account of the customer only through electronic mode only.
The refund shall be made in Indian rupees only and may not be equivalent to the transaction price received in Indian rupees.
The refund shall be subjected to the IT Rent Guru policy of refund and recourse is available to IT Rent Guru in case of any misuse.

5. Material Returned Policy

The customer will not be charged for regular wear and tear. If the damage caused to the product is repairable, the cost of such repairs will be charged and deducted from the security deposit.
If the repair cost exceeds the security deposit, the balance amount must be paid by the customer. If the item is non-repairable, the customer will have to pay the full cost of the product.
The refund process will take up to 7 working days to finalize the cost and transfer the amount to the registered bank account of the customer.

V. Replacement Policy

The replacement is the process of replacing something in place of another. The customer can request for replacement whenever he is not happy with the material or the reason for being damaged in shipping, defective items, item(s) missing, the wrong item shipped, and the like.
The replacement policy seeks to assist customers who have identified damages to the products or whose non-working or quality does not match the requirements of the customer. The customer has to identify at the time of delivery and/or if any defect is found by the customer while working, then the customer can ask for products replacement from IT Rent Guru subject to the following terms and conditions:
IT Rent Guru can always accept the return irrespective of the policy. Customers need to raise the replacement request within 2 days from the date of delivery of products. Once the replacement request has been raised, the following steps shall be followed:
Notify to IT Rent Guru of any defects in the product/s at the time of delivery of the product/s.

Replacement can be for the entire product/s or part/s of the product subject to availability of the same with IT Rent Guru. The customer is asked for a “reason for return”. Among others, the following are the leading reasons:

Product damaged during shipping/ delivery
The customer was noticed for defective items
The customer noticed an item dead on arrival
The customer noticed a few items (s) are missing
The customer noticed the wrong item sent
The following products shall not be eligible for return or replacement:

Damages due to misuse of the product by the customer.
Incidental damage due to the malfunctioning of the product.
Any consumable item which has been Used/Installed by
Products with tampered or missing serial/UPC numbers.

VI. Termination Policy

The agreement signed by the customer at the time of delivery has a lock-in period that is equivalent to the tenure of the contract that is agreed by the customer while booking the product.
If the customer shall return the equipment on the date specified as the “end date” in the same conditions as the customer had received it, except for normal wear and tear, the full security deposit shall be refunded, only after a thorough quality check.
In case the agreement is terminated before the date specified as the “end date”, the customer Must have given 15 days’ notice to IT Rent Guru for pickup, the customer agrees to pay 1 month’s rent as a penalty for a breach in the agreed rental period.
In case the customer does not provide 15 days’ notice and wishes to return the equipment in a time lesser than 15 days, the customer agrees to pay an additional charge as decided by IT Rent Guru.

VII. Eligibility of Customer

Customers should have attended the age of 18 years and above and a person who can enter into a legally binding contract and not barred by any law time being in force.
The customer should agree and be accountable for such information provided for
The customer should share the certificate related to the legal entity such as GST registration, pan card, and bank account details for future transactions.
IT Rent Guru has full rights to terminate membership registration or refuse to accept membership or access to the website.

VIII. Applicable Law

The terms of use shall be governed by and interpreted and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction over any disputes arising out of the terms of use.
Nothing contained in this clause will affect the applicability and binding nature of the provisions of the privacy policy and dispute resolution policy.
This site is controlled and operated by INFIN Tech Rent guru Pvt ltd and products are rented /sold by them. All material on this site, including images, illustrations, audio clips, and video clips, are protected through copyrights, trademarks, and other intellectual property rights. Material on the website is solely for commercial rental use.
In addition to these terms of use, customers must also agree to be bound by the provisions of our privacy policy, in order to have the right to use the website. The clauses of these terms of use should be read in consonance with those of the privacy policy and dispute resolution policy, and any rights and powers granted to INFIN Tech Rent guru Pvt ltd in the terms of use will be considered to be in addition to those provided in the privacy policy and dispute resolution policy.
The customers also acknowledge and agree with the rental policy as declared and modified from time to time. Any future amended in the rental policy
implemented by IT Rent Guru is binding to the users/ customers.

IT Rent Guru has full rights or discretion to amend, delete, or add any terms and conditions to this rental policy at any point in time.

IX. Limitation of Liability

In no event shall IT Rent Guru be liable for any special, incidental, indirect, or consequential damages of any kind in connection with these terms of use, even if the user has been informed in advance of the possibility of such damages.

X. Know Your Customer (KYC) Policy

Products will be delivered only upon receiving and verifying one valid ID proof and one Address proof that matches the person & address for delivery. We accept Aadhaar cards, Driving licenses, Passports, and PAN cards. No delivery will happen at an

address that is different from the one on your address proof. IT Rent Guru reserves the right to cancel the booking if either the above proofs are not provided or not found sufficient.

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